Aarthshastra Wealthtech LLP is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Aarthshastra Wealthtech LLP is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.
Name: Yashik Garg
Designation: Partner
Email: yashik@aarthwealth.com
Phone: +919888883725
Address: Plot No. 239, Industrial Area, Phase 1, Chandigarh, 160002
Working hours: Monday To Friday, 10 Am To 6 Pm
Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.
| Step | Action | Responsibility | Timeline |
|---|---|---|---|
| 1 | Complaint received and logged | GRO / Office Team | Day 0 |
| 2 | Written acknowledgement sent to investor | GRO | Within 3 working days |
| 3 | Investigation and resolution | GRO + concerned authority | Within 7–15 working days |
| 4 | Response communicated to investor | GRO | Within 7 working days |
| 5 | If unresolved, escalation to senior partner | Designated partner | Within 15 working days |
| 6 | Complaint closure and feedback | GRO | Upon resolution |
| Level | Contact | Mode | Timeline |
|---|---|---|---|
| Level 1 | Yashik Garg / yashik@aarthwealth.com / +919888883725 | Email / Phone / In person | Acknowledgement: 3 days; Resolution: 7–15 working days |
| Level 2 | Designated partner | Email / In person | 14 working days |
| Level 3 | Concerned AMC / product provider | As per AMC policy | As per their policy |
If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.
